This Privacy Policy explains how ArsianCare LLP (“ArsianCare”, “we”, “us” or “our”) collects, uses, shares and protects your information when you visit this website, contact us, book an appointment, use our laboratory, diagnostic, OPD, health-package and health-camp services, or download a report through our online portal. It applies to our centres at Barasat and Bidhan Nagar, Kolkata, West Bengal, India.
By using our website or services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the website or services.
1. Information we collect
We collect the following categories of information:
- Identity and contact details — name, age, date of birth, gender, phone number, email address, postal address and, where required by law or a referring doctor, a government-issued identifier.
- Health information — symptoms and reason for visit, referring doctor’s prescription, tests requested, samples collected, laboratory and imaging results, diagnoses, treatment and medication notes, and other clinical records generated during your care.
- Appointment and transaction data — appointment date, time, branch, department or package chosen, home-collection address, billing details, amounts paid and payment method. Card and banking details are handled by our payment gateway partners and are not stored on our servers.
- Communications — messages you send us by form, email, phone, chat or messaging apps, and our responses.
- Technical and usage data — IP address, browser and device type, operating system, pages viewed, referring pages, and similar information collected automatically through cookies and comparable technologies.
2. How we use your information
- To register you as a patient and confirm, schedule or reschedule appointments and home collections.
- To perform the laboratory, diagnostic, consultation and preventive-care services you request, and to prepare and deliver reports.
- To make your reports available securely through the “Download Report” portal.
- To process payments, issue invoices and manage refunds.
- To respond to your enquiries, feedback and complaints, and to provide customer support.
- To send service messages such as appointment reminders, report-ready alerts and follow-up instructions.
- To send information about health packages, camps and offers where you have not opted out; you can unsubscribe at any time.
- To maintain medical, accounting and statutory records, and to comply with applicable laws, accreditation standards and lawful requests from authorities.
- To operate, secure, troubleshoot and improve our website and services, and to detect and prevent fraud or misuse.
3. Legal basis for processing
We process your information on the basis of your consent, the need to provide services you have requested, our compliance with legal and regulatory obligations (including under the Digital Personal Data Protection Act, 2023 and applicable health-sector rules), and our legitimate interest in running and improving our services safely. Health information is treated as sensitive and handled with additional care.
4. How we share information
We do not sell your personal information. We share it only as described below:
- Doctors and consultants involved in your care, including referring and reporting physicians, radiologists and pathologists.
- Laboratory and diagnostic partners where a specific test or scan is referred out to an accredited partner facility.
- Service providers that support us under contract — for example hosting, IT and laboratory-information-system vendors, SMS/email providers, payment gateways and courier or sample-logistics partners — who may process data only on our instructions.
- Authorities and regulators when required by law, court order, or a lawful request, or to protect the rights, safety or property of patients, staff or the public.
- Successors in the event of a merger, acquisition or reorganisation of ArsianCare LLP, subject to this Policy.
- Other recipients you authorise, such as a family member or insurer you ask us to share a report with.
5. Data retention
We retain medical and diagnostic records for the period required by applicable law, accreditation norms and sound clinical practice, and typically for a minimum of several years from the date of the record. Billing and tax records are kept for the period prescribed under financial law. Information no longer required is securely deleted or anonymised.
6. How we protect your information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the data — including access controls, staff confidentiality obligations, secure transmission for the report portal, and restricted handling of clinical records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; if a breach affecting your data occurs, we will act in line with our legal obligations.
7. Cookies and tracking
Our website uses cookies and similar technologies that are necessary for the site to function and, where enabled, to understand aggregate usage so we can improve the site. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site work.
8. Your rights
Subject to applicable law, you may:
- request access to the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to erase information where it is no longer required and no legal obligation requires us to keep it;
- withdraw consent for optional processing, such as marketing messages;
- nominate another person to exercise your rights in the event of death or incapacity; and
- raise a grievance with us and, if unresolved, with the relevant data-protection authority.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request, and some clinical records cannot be deleted while a retention obligation applies.
9. Children’s privacy
Services for minors are arranged and consented to by a parent or legal guardian. We collect a child’s information only in that context and use it solely to provide the requested care.
10. Third-party links
This website may link to third-party sites and tools (for example payment gateways or social media). Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of your data.
11. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be highlighted on this page; continued use of the website or services after an update means you accept the revised Policy.
12. Contact us
For questions about this Policy or to raise a privacy grievance, contact ArsianCare LLP:
- Email: arsiancarellp@gmail.com
- Phone: +91 92301 88640
- Address: ArsianCare LLP, Barasat & Bidhan Nagar, Kolkata, West Bengal, India